OUR PRIVACY POLICY

At River of Hope Counselling, we are committed to protecting the privacy and confidentiality of our clients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.
 

Collection of Personal Information
We collect personal information directly from you when you contact us, schedule an appointment, or provide information during the counselling process. This may include your name, contact details, date of birth, and relevant health information necessary for providing counselling services.
 

Use of Personal Information
We use your personal information solely for the purpose of providing counselling services, including scheduling appointments, communicating with you, and maintaining accurate records. We may also use your information for administrative purposes, such as billing and invoicing.
 

Disclosure of Personal Information
We do not disclose your personal information to third parties without your consent, except in limited circumstances required by law or when necessary to protect the safety of yourself or others. We may share your information with other healthcare professionals involved in your care, but only with your prior written consent.
 

Confidentiality and Security
We take reasonable measures to ensure the confidentiality and security of your personal information. Our counsellors are bound by professional ethical codes and legal obligations to maintain the strictest confidentiality of client information. We have implemented physical, electronic, and procedural safeguards to protect your personal information from unauthorized access, use, or disclosure.
 

Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your information is no longer required, it will be securely destroyed or anonymized.
 

Access and Correction
You have the right to access and request corrections to your personal information in our records. If you wish to access or correct your information, please contact us, and we will respond to your request as soon as possible.
 

Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and we encourage you to review it periodically.

Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:
River of Hope Counselling
1631 Dickson Avenue, Kelowna, BC, Canada V1Y 0B0
Email: ida@riverofhopecounselling.com
Phone: 250-575-5566

By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.